Credit card concierge services

Credit card concierge services come with most platinum and black credit cards. They give you access to personalised service, in your language, at any time of the day or night anywhere in the world. They can help with things as simple as restaurant bookings through to organising a visa when you move countries. Here's how to make the most of this premium perk.

What you'll find in this guide

• Concierge service
• Compare services
• Things to avoid
• Frequently asked questions
• Compare card options

What is a credit card concierge service?

Concierge services are designed for those who don't have enough time to do their requests themselves. A concierge service is a complimentary benefit offered by your credit card provider to make your life easier by handling requests. They are usually available 24 hours a day, 7 days a week by phone.

A concierge service shouldn't be the only reason why you choose a credit card because these cards often come with high fees. You want to aim to get good value for money, so if you think you'll only use it once or twice a year, it may not deliver the best bang for buck. While this feature is handy, you pay for it with your high annual fee, so it's most suitable for people who will use this service on a regular basis.

How does a credit card concierge service work?

When you get your card, you'll be given a list of phone numbers you can contact to make your requests. The concierge will inform you of the costs (if any) and options you have before booking or making a purchase that you request. The concierge will not incur any costs on your card unless you’ve approved.

Some high-tier concierge services also come with an app, letting you put your requests in writing as you go. Your concierge will notify you about the details of the request, like the time it will take for your items to be delivered or the details of your restaurant reservation.

The specific type of services available to you depends on the card provider. For instance, Westpac's Personal Concierge Service invites eligible Black Mastercard credit card holders to use services such as reserving a golf or spa package, making travel arrangements, shopping for personal gifts or even planning a party. Meanwhile, NAB's concierge service can help organise medical or legal services while you're overseas and also offers emergency interpretation assistance.

What are the types of credit card concierge services?

Platinum concierge: This is the standard concierge service to cover all types of personal assistance, including sourcing and booking flights; purchasing and delivering tickets for a show, concert or sporting event; providing details of events and shows in your city; and arranging hotel and restaurant reservations. These services are on a referral or arrangement basis and any third-party expenses will be the cardholder's (i.e. your) responsibility. No purchases will be made without you approving the spend first. For example, the ANZ Concierge Service is available for all ANZ Black cardholders.

Rewards concierge: This concierge offers eligible card members a personal concierge service using their membership rewards points. Rewards concierges can organise your requests by spending your rewards points. For example, American Express has a rewards concierge available exclusively to eligible American Express credit card holders.

How to compare credit card concierge services

Here are some things your concierge should be providing:

• Lifestyle services. This should cover all types of personal assistance and lifestyle requests not limited to but including car rental, limousine and car service bookings, mailing packages, holiday house information, shopping location information, floral arrangements, party planning, arrangement of hairstylists, fitness trainers and massages.
• An approval process for expenses. All concierge services should provide you with detailed information about any costs with your request. You are not charged for the research performed by a concierge. As the cardholder, you are responsible for the following: cost and delivery of the goods and services purchased, any deposits you’ve put down for the item, costs of cancellation, custom duties and any other costs incurred to fulfil your request.
• Convenience. The real benefit of these concierge services is the convenience of having someone take care of arrangements for you at no extra cost.

Pros and cons of credit card concierge services

Finder survey: What are the main features Australians consider when choosing a rewards credit card?

Frequently asked questions about credit card concierge services

What are the fees for using a credit card concierge service?

While there is no extra fee for using the concierge service, any other fees incurred are payable by you, such as the purchase and delivery of the item you’ve requested. Also, these services are usually offered on cards that come with a high annual fee of around $300-$400 per year (or more).

Where can I find credit cards with a concierge service?

Credit card concierge services are fairly standard on most premium and platinum credit cards. Use the comparison below to help you in your search.

Compare Credit Cards with Concierge Services

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Name	Purchase rate p.a.	Bonus points	Points per $ spent	Interest-free period	Balance transfer rate p.a.	Annual fee
Qantas Premier Platinum Qantas Frequent Flyer	Purchase rate p.a. 19.99%	Bonus points 80,000	Points per $ spent 1	Interest-free period Up to 55 days on purchases	Balance transfer rate p.a. 0% for 12 months, then 21.99%	Annual fee $349 first year ($399 after)	Go to siteMore Info Compare	Earn up to 80,000 bonus Qantas Points. Plus, save with a reduced first-year annual fee and 0% p.a. for 12 months on balance transfers.
St.George Amplify Signature Amplify Rewards	Purchase rate p.a. 19.49%	Bonus points 150,000	Points per $ spent 1.5	Interest-free period Up to 55 days on purchases	Balance transfer rate p.a. 0% for 24 months with 1% balance transfer fee, then 21.49%	Annual fee $199 first year ($295 after)	Go to siteMore Info Compare	150,000 bonus Amplify Points (worth $675 in gift cards) when you spend $12,000 in the first 12 months. Plus, a first-year annual fee discount.
Qantas Premier Titanium Qantas Frequent Flyer	Purchase rate p.a. 19.99%	Bonus points 150,000	Points per $ spent 1.25	Interest-free period Up to 55 days on purchases	Balance transfer rate p.a. 0% for 6 months, then 21.99%	Annual fee $1,200	Go to siteMore Info Compare	Get 150k bonus Qantas Points when you spend $5k in the first 3 months. Plus Qantas First Lounge Invitations and 20% bonus Status Credits on eligible flights.
Virgin Australia Velocity Flyer Card - Balance Transfer Offer Velocity Frequent Flyer	Purchase rate p.a. 20.74%	Bonus points N/A	Points per $ spent 0.66	Interest-free period Up to 55 days on purchases	Balance transfer rate p.a. 0% for 24 months, then 20.99%	Annual fee $0 first year ($129 after)	Go to siteMore Info Compare	Get 0% p.a. on balance transfers for 24 months (with no BT fee) and a $0 annual fee in the first year. Ends 31 January 2024.
Westpac Altitude Black Westpac Altitude Rewards	Purchase rate p.a. 19.99%	Bonus points 150,000	Points per $ spent 1.25	Interest-free period Up to 45 days on purchases	Balance transfer rate p.a.	Annual fee $150 first year ($295 after)	Go to siteMore Info Compare	Earn up to 150,000 bonus Altitude Rewards Points (100k when you spend $6,000 in the first 120 days and 50k in year 2).

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